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ERP

Manager CRM (Salesforce) Applications

Job ID: #

102116

Manager CRM (Salesforce) Applications - Permanent - Remote / CA - $150,000-$200,000


Candidates must be physically present and legally authorized to work in the US.


An American Company is seeking a Manager CRM (Salesforce) Applications in San Francisco, CA.


Role Description:

  • Manage projects and assist in the development of strategy with new projects relating to CRM

  • Participate in the documentation of business needs, identifying gaps between business needs and application functionality

  • Lead business and technical design sessions and document solutions to fill identified gaps for Salesforce Sales Cloud, Service Cloud, Force.com, Pardot, and/or other platforms implemented, considering possible solutions already available through Salesforce AppExchange

  • Responsible for creation and maintenance of detailed technical design and implementation documentation for development & project teams

  • Work with internal technical team members representing other enterprise & business applications in order to establish and maintain seamless integrations

  • Participate in training sessions and assist business teams in the creation of documentation and delivery efforts

  • Provide hands-on guidance & support for Salesforce configurations, APEX class generation & maintenance, admin tasks, queries and report generation as needed

  • Aid in end-user application support including troubleshooting, managing support tickets, and testing

  • Directly responsible for creation & maintenance of Salesforce configuration workbooks

  • Organize, participate, and lead project meetings as needed with business teams/vendors

  • Maintain up to date with new Salesforce functionality being delivered per release

  • Classify and identify, document and present opportunities for improving business processes/system interactions through the implementation of new Salesforce features delivered per release

  • Maintain current Salesforce certifications


Skills & Requirements:

  • 5+ years of experience as a Salesforce Functional or Sr. Salesforce Analyst

  • Must possess strong hands-on experience & proficiency administering & configuring Force.com

  • Must possess experience w/ implementing Salesforce Product (Sales Cloud, Service Cloud, Marketing Cloud, etc.)

  • Must possess strong experience & proficiency gathering and mapping business requirements to functional solutions

  • Must possess experience leading & managing projects / enhancements to scope, producing estimates & defining deliverables and timelines

  • Salesforce Certified Administrator and Salesforce Certified Platform App Builder or Salesforce Certified Developer


If your experience doesn’t exactly match the qualifications listed, we still want to hear from you as we’re hiring for several roles!

Technology:

Salesforce

Location: 

Remote / CA

Job Type: 

Permanent

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